Service Standards

HarborPoint Renovations is committed to a consistent standard of professional conduct on every project. These Service Standards set out what every homeowner can expect from working with me.

Professional conduct

I conduct every project with honesty, respect and care. I treat your home as I would treat my own, and I expect the same level of mutual respect throughout our working relationship.

Customer communication

I respond to enquiries within one business day and keep written records of every meaningful conversation. I provide written summaries after consultations, send updates at agreed checkpoints during delivery, and confirm completion reviews in writing.

Transparency standards

Every project is documented in writing — scope, sequence, timeline and price — before work begins. There are no hidden fees, no surprise additions, and no recurring charges. Payment is taken securely through Stripe.

Project planning principles

I plan before I build. Every project begins with a written proposal that defines exactly what will be delivered. Changes are made only with written agreement on both sides. Where specialist trades are required, they are coordinated through suitably qualified specialists with me remaining your single point of contact.

Service expectations

You can expect a tidy, respectful presence on site, clean working practices, end-of-day site checks, considered protection of surrounding areas, and a final walk-through to confirm everything is delivered to scope.