Privacy Policy

Last updated: June 2026. This Privacy Policy explains how HarborPoint Renovations (HarborPoint Renovations), operated as an independent sole trader by Ismail Choudhury, collects, uses, stores and protects your personal data when you visit this website or engage me for residential improvement services. I take your privacy seriously and have written this policy to be as clear and complete as possible. By using this website or contacting HarborPoint Renovations, you confirm that you have read and understood this Privacy Policy.

1. Who is responsible for your data

HarborPoint Renovations is operated as an independent sole trader by Ismail Choudhury. The business is registered in the United Kingdom with a trading address at 102B Arragon Road, East Ham, London, E6 1QN, United Kingdom. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, I am the data controller for any personal information you provide.

If you have any questions about how your data is handled, you can contact me directly at ino@harborpointrenovations.co.uk or by phone on +44 7375 827000.

2. What personal data I collect

I collect only the personal data that is necessary to respond to your enquiry, prepare a project proposal, deliver a project, take payment and meet my legal obligations. The categories of personal data I may hold include:

Contact details — name, email address, phone number and postal address.
Project details — information about your property and the improvement work you are considering, including any photographs, sketches or notes you share with me.
Correspondence — copies of emails, messages and call notes related to your enquiry or project.
Payment confirmation — limited details returned by Stripe confirming that a payment has been made. I do not collect, see or store card numbers.
Website data — limited analytics data such as pages visited, browser type and approximate location, used to understand how the website is performing.

3. How I use your personal data

I use your personal data for the following purposes:

To respond to enquiries received through the contact form, email or phone.
To prepare written project proposals and quotations.
To deliver projects that you have engaged HarborPoint Renovations to carry out.
To send appointment confirmations, scheduling updates and completion reviews.
To process payments via Stripe and provide invoices and receipts.
To meet legal, regulatory and tax obligations in the United Kingdom.
To improve the website and the way I communicate with prospective clients.

4. Legal basis for processing

Under UK GDPR I must have a lawful basis for processing your personal data. The bases I rely on are:

Contract — to take steps before entering a contract with you and to perform a contract once one is agreed.
Legitimate interests — to respond to enquiries, run my business and keep proper records.
Legal obligation — to keep tax and accounting records as required by UK law.
Consent — where required, for example for non-essential cookies.

5. Cookies and analytics

This website uses a small number of essential cookies to function correctly and may use limited analytics to understand how visitors use the site. Full details are set out in the Cookie Policy. You can manage cookies through your browser settings at any time.

6. How long I keep your data

I retain personal data only for as long as necessary for the purpose it was collected, including any legal, accounting or reporting requirements. As a guide:

Enquiries that do not progress to a project — up to 12 months from last contact.
Project records, contracts and invoices — at least six years, as required by HMRC.
Marketing or follow-up communications — only with your consent and until you withdraw it.

7. Who I share your data with

I do not sell your data. I share it only with carefully chosen service providers strictly to operate the business:

Stripe — to process payments. Stripe is the data controller for card data.
Email and form providers — to receive and respond to messages from the website.
HMRC and other regulators — where legally required.
Specialist trades — where a project specifically requires it, and only the minimum information needed.

8. International transfers

Some of the service providers above may process data outside the UK. Where this happens, I ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent UK-approved mechanisms.

9. Your rights

Under UK GDPR you have the right to:

Access the personal data I hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal retention requirements.
Restrict or object to certain types of processing.
Request portability of data you have provided to me.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights please email ino@harborpointrenovations.co.uk. I will respond within one calendar month.

10. How I protect your data

I take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure. This includes encrypted email where appropriate, secure storage of project records, restricted device access, and limiting data shared with third parties to what is strictly necessary.

11. Children

HarborPoint Renovations does not knowingly collect personal data from children under 16. The services offered through this website are intended for adult homeowners.

12. Changes to this Privacy Policy

I may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the last update. Material changes will be notified to active clients by email.

13. Contact

For any privacy-related question please contact me directly: Ismail Choudhury, HarborPoint Renovations, 102B Arragon Road, East Ham, London, E6 1QN, United Kingdom. Email: ino@harborpointrenovations.co.uk. Phone: +44 7375 827000.