Refund Policy

Last updated: June 2026. This Refund Policy explains how cancellations, rescheduling and refunds are handled by HarborPoint Renovations (HarborPoint Renovations), operated as an independent sole trader by Ismail Choudhury. It forms part of the Terms & Conditions on this website.

1. Project-based services

All HarborPoint Renovations services are one-time residential improvement projects, not subscriptions, memberships or recurring services. Each project has a defined scope, timeline and price agreed in writing before any work begins. This Refund Policy is written specifically with project-based services in mind.

2. Statutory rights for consumers

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the UK generally have a 14-day cancellation period for contracts entered into at a distance (for example, services purchased through this website). Where you ask for work to begin during this 14-day period, you remain liable to pay for any work already completed up to the point of cancellation.

3. Cancellations by you

You may cancel a project by sending written notice to ino@harborpointrenovations.co.uk. The amount refundable depends on when you cancel relative to project commencement:

• Within 14 days of booking, before any work has started — full refund of the amount paid.
• Within 14 days of booking, with work already underway at your request — refund of the amount paid less the value of work already completed and any non-refundable materials already purchased.
• More than 14 days after booking, before project start — refund of the amount paid less any non-refundable materials, suppliers' deposits or third-party costs already committed.
• After project start — refund of any amount paid that exceeds the value of work completed and materials committed at the point of cancellation.

4. Rescheduling by you

If you need to reschedule, please give as much notice as possible. Where notice is given at least 7 business days before the scheduled start, rescheduling can usually be accommodated at no additional cost. Where less notice is given, a rescheduling fee may apply to cover the cost of the held slot.

5. Cancellations by HarborPoint Renovations

If, in the rare event that I need to cancel a project (for example due to illness, force majeure, or being unable to deliver the agreed scope safely), I will notify you as soon as possible. In this case you will receive a full refund of any amounts paid for work not yet delivered, together with a written explanation.

6. Refund eligibility

Refunds are considered against the following criteria:

• The cancellation has been requested in writing to ino@harborpointrenovations.co.uk.
• The request relates to a project covered by these Terms.
• The amount refundable can be calculated against work already completed and materials already committed.

7. Non-refundable items

Some items are non-refundable once committed:

• Custom or bespoke materials specifically ordered for your project.
• Specialist trade time already booked and non-cancellable.
• Site visits or consultations that have already taken place.
• Work that has already been completed to the agreed scope.

8. Processing times

Where a refund is due, it will normally be processed within 14 calendar days of the request being agreed in writing. Refunds are returned to the original payment method via Stripe; depending on your bank, it may take a further few business days for the funds to appear in your account.

9. Customer responsibilities

To make the refund process as quick and clear as possible, you agree to:

• Send cancellation or rescheduling requests in writing.
• Provide reasonable supporting information about your reasons for cancelling.
• Allow reasonable time for any work-completed calculation to be agreed.
• Confirm in writing once a refund has been received.

10. Partial project completion

Where a project has been partially completed at the point of cancellation, the refund calculation is based on the value of the work delivered to date, the materials committed, and the time already spent. Where it is not possible to agree the value of partial completion, HarborPoint Renovations will use a fair and reasonable basis, normally based on the percentage of agreed scope completed.

11. Disputes about refunds

If you disagree with a refund decision, please raise the issue through the Complaints Procedure on this website. I am committed to handling refund disputes fairly and transparently.

12. Statutory rights

Nothing in this Refund Policy affects your statutory rights as a consumer in the United Kingdom.

13. Contact

For any refund-related question please contact me directly: Ismail Choudhury, HarborPoint Renovations. Email: ino@harborpointrenovations.co.uk. Phone: +44 7375 827000.